Dave Carroll

Dave Carroll

BandFolkAdult Contemporary

Dave Carroll is a Singer-Songwriter & Social Media Innovator. Following his 2009 YouTube video United Breaks Guitars about his poor customer service experience w/ United Airlines Dave's career blossomed. He's a highly-sought Performer, Content Creator, Author, Keynote Speaker & Consumer Advocate.

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Biography

Dave Carroll is an award winning singer-songwriter, professional speaker, author and social media innovator based in Halifax, Nova Scotia, Canada. He began his music career with his brother Don in the band Sons of Maxwell and has been enjoying success as a solo artist for the since 2008. He released his debut solo album Perfect Blue in 2008 and a second solo album in 2012 called Raincoat in Vegas. For over two decades, Dave has charmed fans with his approach to music. His ability to extract the essence of a message and craft it into song is a rare gift that is attracting fans of all ages, while his sense of humour and disarmingly warm stage presence makes each live experience a memorable one for audiences around the world.

Known as a master storyteller, Dave's incredible talent was introduced to millions when his 2009 anthem 'United Breaks Guitars’ became a worldwide sensation. The song chronicled his experience in the customer service process with United Airlines. His creative use of social media to share that message as an Independent Musician, has reached over 150 million people. As the #1 most watched YouTube Music Video in the world in July 2009, United Breaks Guitars has been called ‘one of the most important [videos] in Google’s history,’ and became a metaphor for change and innovation.

The United Breaks Guitars trilogy has awakened companies everywhere to the importance of focusing on the customer and on delivering exceptional customer experience. Dave Carroll is a musician with a message, demonstrating the power one voice can have in today’s socially driven world. Dave has become internationally famous as one of the world’s top media relations innovators & customer experience authorities. He is also widely sought after as a content creator & songwriter. He is also co-founder of Gripevine, an on-line customer complaints resolution platform that brings consumers and businesses together in a mutually beneficial way, resulting in improved service for consumers and improved results for companies.

Dave has been featured in major news media around the world (including ABC’s ‘The View,’ ABC’s 20/20, CNN, LA Times, Chicago Tribune, Rolling Stone Magazine, Wall Street Journal & BBC to name a few). Several case studies and book references about United Breaks Guitars have been published including one’s by Harvard Business School, University of Toronto and a Thesis by Allison Soule for University of North Carolina at Chapel Hill. On February 16th, 2011, Dave Carroll and United Breaks Guitars were featured as part of a question/answer on the hit show Jeopardy.

Dave has testified (and sung) on Capitol Hill in Washington, delivered keynotes at Columbia University’s Brite Conference, TedX Hoboken, NewComm Forum, Mesh Conference, Atlantic Brand Confabulation (with Gene Simmons), SXSW Interactive, The Power of PR CPRS Conference, G-Force Prague, G-Force Melbourne & other significant customer service & corporate events (including for RightNow Technologies & Sandvik Coromant).

In 2010 Dave's song and video 'Everyday Heroes' was released on 911Song.com. In a world where broken promises are commonplace, when it counts most, there are people willing to help strangers because they gave their word that they would. The essence of 'Everyday Heroes' is about these individuals keeping their promise to respond, regardless of who is in need or the unknown risks that may await the First Responders. As a volunteer firefighter himself for 5 years, Dave wrote ‘Everyday Heroes’ after being challenged by a friend to honour those who answer the call.

In May, 2012 Dave Carroll wrote a book about his customer experience called, “United Breaks Guitars: The Power of One Voice in the Age of Social Media”, published by Hay House Publishing. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.

Dave’s newest music project, Raincoat in Vegas, is an eclectic mix of carefully crafted songs that demonstrate Dave’s growth as songwriter and performer. The depth of musical styles offered by “Raincoat in Vegas” range from Pop-Folk to Singer-Songwriter to Americana. What weaves through all of the songs, and results in a complete and refreshing album experience, is the vivid and often deeply personal stories that Dave tells with such mastery of the storytelling art.

Said to be 'one of the nicest guys in the business,' Dave Carroll is one of Canada's brightest shining stars.'

AWARDS & ACCOMPLISHMENTS

EAST COAST MUSIC AWARDS (ECMA)

• WIN 2006 Vibe Marketing Country Recording of the Year (Sunday Morning) with Sons of Maxwell
• WIN 2002 Roots Traditional Album of the Year (Among The Living) with Sons of Maxwell
• Nomination 2010 Entertainer of the Year
• Nomination 2010 Fan’s Choice Video of the Year
• Nomination 2010 Fan’s Choice Favourite Artist
• Nomina

Lyrics

Now

Written By: Dave Carroll

When there’s no way out there’s still a way through
So don’t give up whatever you do
Surrender to moments and things as they are
From the gaps in your catch-22’s
When there’s no way out there’s still a way through

Chorus:
Cause Now’s all there is
So peaceful and still
In Now you don’t worry ‘bout what’s happened or what will
Cause Now never ends
And Now’s never been
And all of your answers are waiting for you here Now

When your world stands tough and weighin’ you down
And you’ve had enough of this merry-go-round
End your resistance to walls you won’t move
And runnin’ through old déjà vu’s
When there’s no way out there’s still a way through

Chorus

Bridge:
And when you don’t understand
How things got so far away from all you planned
And your life it feels so hard
In your fragile house of cards
Turn to your cornerstone when you’re tired and feel alone
To find your way through

Chorus

Great Divide

Written By: Dave Carroll

You look to tomorrows and see only sorrows
Like nothing can change
It does if you wait
I’m a proponent of seizing our moments
Is that such a crime
For me it works fine
And it’s amazing how you go on and on ‘bout what we’re not
When sometimes right here, right now, is all we’ve got

Chorus
We’re at the Great Divide
And as our worlds collide
You close your eyes and you wish your heart
Could change your mind
As you fall apart

Foolishly rushing our all became nothing
Now what have gained
Nothing but pain
Catching your breath after somebody’s left
Is the place you begin
From the last might have been
Cause every time that I try to show you
All this man’s made of
You go and say it’s got nothing to do with love

We’re at the Great Divide
And as our worlds collide
You close your eyes and you wish your heart
Could change your mind
As you fall apart
And you wish your mind could follow your heart

Promise to Pursue

Written By: Dave Carroll

There’s a look that you get
When you’ve been found out
When your cool disguise lets you down
And you slowly back away getting set to run
You think everybody knows
You race to hide among the shadows

Chorus
All the men you’ve tricked or treated
In the end we’re all defeated
They never got to learn your secrets
Cause they gave up to soon
And you could take the slowest boat to China
Anywhere you go I’ll find you
If you run I promise I’ll pursue…you

Now who do you think you’re hiding from
Cause with you I see with x-ray eyes
And you’re torn between desire and letting go
I see deep beneath your clothes
Standing naked and so exposed

Chorus

Bridge:
Open up and let me dive inside
We’ll lift each other till we smash the sky

Chorus

Tag:
If you run I promise to
If you run then I will too
If you run I promise I’ll pursue…you

The Average Man

Written By: Dave Carroll

The Average Man
- Dave Carroll (Socan)

He’s an average man in an average town
He owns a mortgage on the middle ground
The man we measure against the rest
He’s not right wing or too far left
He’s an average man in an average town

He does good work with good strong hands
He likes the job but had other plans
He thought of college but couldn’t afford
The price to join or the room and board
He’s a workin’ man in an average town

He marries young, around 23
The first 10 years go decently
Until his wife accidentally met
This average man’s girlfriend Paulette
Now he’s a divorced man in an average town

He left two kids in his old ex-home
They talk most days on the telephone
He likes to raise them every other weekend
And his dear Paulette’s now is ex-girlfriend
A common tail in an average town

He marries again for the company
Works, pays bills and surfs TV
He likes life better at a slower pace
Waitin’ on a pension, lettin’ young men race
Just killing time in an average town.

His skin turns old and his hair goes gray
His kids have kids and they move away
And now he thinks about days gone by
And why he did, all he did in his life
Like any old man in an average town.

He dies one day at 72
Quite naturally as most men do
His stone’s like many, not worst not best
Our average man’ll get an average rest
He’s an average man in an average town

He owns a mortgage on the middle ground
The man we measure against the rest
He’s not right wing or too far left
He’s an average man in an average town
Just and average man lying 6ft down
Just a memory in an average town

United Breaks Guitars

Written By: (c) 2009 Dave Carroll

United Breaks Guitars

Written by Dave Carroll (SOCAN)
(c) 2009 Dave Carroll

I flew United Airlines on my way to Nebraska
the plane departed Halifax connecting in Chicago's O'Hare
while on the ground a passenger, said from the seat behind me
"My God they're throwing Guitars out there”

The band and I exchanged a look, best described as terror
at the action on the tarmac and knowing whose projectiles these would be
So before I left Chicago, I alerted three employees
who showed complete indifference towards me

United United
You broke my Taylor Guitar
United United
Some big help you are
You broke it, you should fix it
You're liable just admit it
I should have flown with someone else, or gone by car
cause United Breaks Guitars

When we landed in Nebraska, I confirmed what I'd suspected
my Taylor'd been the victim of a vicious act of malice at O'Hare
so began a year long saga of pass the buck don't ask me
and I'm sorry Sir, your claim can go nowhere

So to all the airlines people, from New York to New Deli
including kind Ms. Irlweg who says the final word from them is “No”
I've heard all your excuses and I've chased your wild gooses
and this attitude of yours I say must go

United United
You broke my Taylor Guitar
United United
Some big help you are
You broke it, you should fix it
You're liable just admit it
I should have flown with someone else, or gone by car
cause United Breaks Guitars

Well I won't say that I'll never fly with you again cause maybe
to save the world I probably would, but that won't likely happen
and if it did I wouldn't bring my luggage cause you'd just go and break it
into a thousand pieces just like you broke my heart when United Breaks Guitars

United United
You broke my Taylor Guitar
United United
Some big help you are
You broke it, you should fix it
You're liable just admit it
I should have flown with someone else, or gone by car
cause United Breaks Guitars

Ya United Breaks Guitars
Ya United Breaks Guitars

United Breaks Guitars: Song 2

Written By: (c) 2009 Dave Carroll

United Breaks Guitars: Song 2

Written by Dave Carroll (SOCAN)
(c) 2009 Dave Carroll

What did you mean when you said you were sorry?
I'm a bit confused.
I think you owe for wrecking my Guitar, but you don't think you do.
I found a guy to fix it for 1200 bucks, but you tell me that you're sorry and its my tough luck.
United sees no need to make anything right.
Oh Ms. Irlweg we don't need to fight.

If you'd just come to your senses, Accept the consequences,
of you letting certain baggage handlers smash my property.
We could be best buddies but our friendship has been muddied by a flawed United Airlines Policy.

I sense tone in your last couple emails.
Why is that the case?
Is it that I've got questions, you've got the answers, you don't want to face.
You've gone dark and silent as a submarine.
Leaving me hanging like Apollo 13,
I drift in space alone with no end in sight.
Ms. Irlweg we don't need to fight.

If you'd just come to your senses, Accept the consequences,
of you letting certain baggage handlers smash my property.
We could be best buddies but our friendship has been muddied by a flawed United Airlines Policy.

By a flawed United Airlines Policy...

Discography

(2012) Raincoat In Vegas
(2012) Book: United Breaks Guitars: The Power of One Voice in the Age of Social Media
(2010) Everyday Heroes (single)
(2010) Perfect Blue Deluxe
(2010) United Breaks Guitars: Song 3 - "United We Stand" on the Right Side of Right (single)
(2009) United Breaks Guitars: Song 2 (single)
(2009) United Breaks Guitars: Song 1 (single)
(2008) Perfect Blue

Discography with Sons of Maxwell
(2012) Christmas Super Deluxe
(2009) Unity
(2006) "The Road And The Miles" S.O.M. Songbook (containing lyrics, chords & melody lines for all SOM original tunes)
(2006) S.O.M. DVD (collection of favorite music videos)
(2004) Sunday Morning
(2001) Instant Christmas
(2001) Among The Living
(2000) Sailor's Story
(1998) The Neighbourhood
(1998) Live at Tim´s House
(1994) Bold Frontier
(1993) Sons of Maxwell

Set List

Typically Dave will perform 2 x 45 minute sets of all original music drawn from his new solo recording and from previous Sons of Maxwell material.