Frequently Asked Questions
We want you to be able to find everything you need on your own since you have full control over your Sonicbids account at all times, but our Member Relations team is available if you require further assistance. Check our list of FAQ below to find the info you need. If you can't find something, let us know!
| 6. | Community Forum | |
| • | How do I use the "Community Forum?" | |
| • | How do I respond to a "Community Forum" message? | |
| 9. | Contact Us | |
| • | How do I contact Sonicbids for support? | |
| 1. What is an EPK? What is Sonicbids? What does it do? |
What is an EPK?
An EPK is an easy-to-use, web-based Electronic Press Kit you can use to save money on CD duplication, postage, and other fees associated with physical press kits. Unlike a physical press kit, which requires you to reprint and duplicate materials and pay the post office every time you send it out, your EPK can be updated and distributed at any time and as much as you like.
You can send it to music festivals, conferences, and contests. Use it to build relationships with music venues, bookers, A&R representatives, other artists, and anyone else with an email address. The EPK is easy and efficient for music promoters to review and is quickly becoming the standard by which they make selections for their events and gig listings.
You control the content of your EPK! It contains all the important biography, discography, and performance information you're used to from a traditional press kit, but also includes songs, lyrics, a photo gallery, video, and more. Subscribers can use it to make submissions to specific promoter gig listings, distribute the EPK via email, or link it to anywhere else on the web.
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Why should I sign up?
To save money – it's as simple as that! The EPK is quickly becoming the standard by which music promoters select artists for their gig listings, but the real value of the EPK is that it's a faster, better, easier, and cheaper alternative to traditional press kits. Sending an EPK saves artists time and money on CD duplication, postage, and other costs associated with sending physical kits. Use an EPK to build your music relationships and stop wasting CDs and promotional materials on people who don't need them.
Sonicbids is the leading online submission platform for many of the world's best-known music events, and you can submit your EPK for consideration in just a matter of seconds. For the cost of just one physical press kit, you can send out your Sonicbids EPK as many times as you want, and recipients will always have access to the most up-to-date version.
As an account holder, you'll also have access to Sonicbids' "Community Forum," where you can connect with artists and promoters all over the world for feedback, event and venue information, gig swapping, and more.
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What does my membership include?
Your Sonicbids membership includes the ability to build and update your EPK whenever you want. Build your EPK with a biography, songs, photos, lyrics, press, set list and touring calendar. Video, dynamic stage plot, contract rider, and up to 5 high-resolution photos (out of 10 in the photo gallery) are available with our Supersonic EPK (1 high-res for the standard EPK).
With your membership you can also distribute the EPK to anyone with an email address or access the "Promoter Drop Box," where you can submit for consideration for thousands of performance, promotion, and licensing gig listings. These gig listings include some of the world's biggest music conferences, festivals, songwriting contests and live music competitions.
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What can I do with my EPK?
Two words: Save money! Build your music relationships without having to pay for costly CD duplication, supplies, postage, and other fees associated with sending physical press kits. Just like with all your relationships, you'll get out of it what you put into it, but with an EPK you can do it affordably. Research industry contacts and email your EPK as a way to introduce yourself. Save your CDs for the people who really need them.
With your subscription, you'll be able to make updates and changes to your EPK at any time and access the "Community Forum," where you can connect with artists and promoters around the world. Use the Forum to swap gigs, get feedback, post news, and discover unique ways others are using their EPK.
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Do music promoters still prefer a regular press kit to an EPK?
In most cases, no. The EPK is becoming the standard by which music promoters make their artist selections. In fact, promoters that offer specific gig listings in the "Promoter Drop Box" have selected to use Sonicbids as their exclusive online submissions platform.
Promoters like EPKs because they are easy to review and organize. Not only does it save time for the promoters when making their selections for events and gig listings, but it also facilitates correspondence with artists. Most promoters who ask for a press kit don't need a physical one, and even if there are still some instances where a promoter requests a conventional press kit and promo CD, you can save time and money over duplication and postage fees by making your initial contacts by emailing your EPK first.
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I already have a website. Why do I need an EPK?
Your EPK does not replace your website. It replaces the costly physical press kits you put together to get booked at festivals and venues or get other performance and licensing gig listings. Even if you have a website, you will still need to send kits to promoters for consideration. The EPK will let you do that without spending unnecessarily on CD duplication, postage, and other fees associated with sending physical press kits.
Your EPK is a relationship-building tool that can definitely work as a supplement to an existing website, as it quickly provides all the important information a talent promoter wants to see in an easy-to-review display. It's also easy to update, so you control it without the help of a developer or designer.
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How does Sonicbids help artists build their live music career?
Sonicbids helps artists help themselves. Sonicbids provides you with the tool, the EPK, to simply, inexpensively, and professionally promote your music and also communicate with talent promoters. Sonicbids lets you to save time and money by providing an alternative to sending out physical press kits by postal mail.
Receive daily email alerts about gig listings that you may not have otherwise heard about. Focus your time on things that really make a difference, like playing great shows and building your fan base or making connections in the industry. Increase your promotional reach at a fraction of the cost of sending out physical kits by emailing your EPK. Connect with other artists and promoters from all over the world in the "Community Forum."
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Can artists of all genres use an EPK?
Yes. Any artist interested in an easy-to-use, cost effective way to promote themselves needs an EPK.
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Can independent and major label artists both use an EPK?
Absolutely! Sonicbids subscribers include artists of all career stages and level of performance, from those who are scheduling international tours to promote a major label release to those who are independently booking their first gig at a local coffeehouse. Sonicbids provides the platform through which you can make contacts and build relationships no matter your label affiliation.
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Does the EPK work only for performing musicians?
No. Though a majority of Sonicbids members are performing musicians, you can customize it to fit your act's needs. Writers, composers, speakers, booking agencies, and labels also use the EPK to promote their work. If, for example, you are a stand-up comedian, you can use the audio section to upload clips of your comedy act instead of songs. Simply use your creativity!
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What geographic area does Sonicbids cover?
Sonicbids is worldwide! Members include artists from over 100 different countries. If your music contacts can receive email, you can use your EPK to send them. Make it as local or as global as you want.
Though most of the gig listings in the "Promoter Drop Box" are in North America, Sonicbids has expanded to include specific events in Europe, Australia, and Asia. Music is the common language of the world, and our mission is to make the EPK the common platform for that common language.
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Does Sonicbids guarantee gigs?
No. Though the EPK can be used as a tool to build relationships as an alternative to spending more money on physical press kits, you still need to make an investment in time and effort to pursue and get gigs. Sonicbids helps artist help themselves, and you must use your EPK to get gigs. You'll get out of it what you put into it.
Book gigs by submitting to gig listings on the Sonicbids site or e-mailing the EPK out to your contacts. Artists who use their submissions and contacts to build relationships have the most success with their EPK.
Sonicbids does guarantee that our exclusive "Promoter Drop Box" partners will review all EPK submissions through our system, and in the case of paid events, slots are always reserved for Sonicbids submissions provided that they meet the quality requirements of the event.
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Do you have a listing of A&R contacts or promoters? Will you send my EPK out for me?
No. Sonicbids is not a database of contact information. The EPK will only grow your career if you use it. It is up you to find the contacts you want to review your EPK and to send it to them. The EPK is your platform to distribute and promote your music, and your membership will be exactly what you put into it.
Instead of providing you with a list of A&R Contacts, we provide you with direct submission gig listings that include among others, A&R. You decide which gig listings you submit to. Check your account's "Promoter Drop Box" often to view the current available gig listings.
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Can I create more than one EPK in my account?
Yes. If you are working with more than one artist or would like separate EPKs for band and solo acts, you can create more than one. Simply set up a "Multi-User Account" (MUA), and you'll be able to manage and distribute an entire roster of EPKs (or portions thereof) with just one login.
To sign up for an MUA, begin at the Sonicbids homepage. Select the "Sign Up" tab at the top of the page. Enter your e-mail address, select "I want to create an EPK," and then select the most appropriate response for "I am a:". Please note that you should not select "Artist/Bandmember" because that will create a standard artist EPK account instead of an MUA.
When you have completed the signup process, you will be able to build multiple EPKs from within that account. If you have any existing EPKs, you will have to contact us to attach them to your MUA. There is no cost to setting up the MUA itself, but you will be responsible for the individual subscription and submission costs of each EPK.
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| 2. Costs & Charges |
How much does the EPK cost?
The current fees are listed
What are the subscription and submission payment methods?
Submission payments may only be made online via credit card (MasterCard, Visa, American Express, or Discover) or Paypal, but each EPK account must have a valid credit card in order to make subscription payments and remain active. Our process is encrypted via 128-bit SSL certificate to ensure that all of your personal information is kept completely private.
We do not accept personal checks, check-by-phone, or cash. If you are unable to make an online payment, contact us via the Support Center.
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Is my credit card and personal information kept private?
Absolutely. Keeping your credit card safe and personal information private is critical to what we do. Our credit card process is encrypted via 128-bit SSL certificate to ensure that all of your personal information is kept completely private.
Promoters to whom you've made "Drop Box" submissions will receive your contact information and viewers of your EPK will be able to contact you through the EPK, but we do not sell or otherwise distribute your contact information.
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Why do I have to enter my credit card information to receive the free trial?
Because of the subscription nature of the EPK accounts, a valid credit card is required so that renewals can be made. Our process is encrypted via 128-bit SSL certificate to ensure that all of your personal information is kept completely private. You can cancel your subscription at any time before your renewal date and your card will not be charged.
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I don't have a credit card. Are there other ways to pay?
If you are unable to pay via credit card, you may purchase site credit by sending a money order (no personal checks). You can use site credit towards your subscription and submission payments. Please remit payment (minimum $50 USD) to:
Sonicbids
Attn: Artist Relations
500 Harrison Avenue
Fourth Floor
Boston, MA 02118
Make sure to include a printout of your "Edit Profile" page so we can put the site credit on your account.
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Will I receive a receipt of the payments I make for my subscription and submissions?
Yes. A receipt will be sent to the email address in your account profile each time there is a charge on your account. Additionally, you can view the history of your submissions by clicking on the "My Submissions" tab in the "Promoter Drop Box."
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Can I get a discount if I have more than one EPK?
If you work with five or more artists, you may be eligible to receive one free standard yearly EPK subscription when you start a "Multi-User Account" (MUA). With the activation of four EPKs at the standard rate for a full year, you will get to activate a fifth EPK for free.
The discount is applicable only for the standard EPK subscription, and not for submission combo packages, renewals, or Supersonic subscriptions, though you will be able to upgrade any of your artists individually at any time in the "My Membership Info" section of each account. To request the discount, please write to via the Support Center.
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Who pays for the activation of an artist account on a "Multi-User Account" (MUA)?
The subscription and submission fees for an EPK in an MUA can be paid for by either the Multi-User or the artist. If you'd like to cover the cost of the subscription for the artists, you can set each artist account to access the card on your MUA profile for subscription charges.
One benefit for having an MUA is that you can keep your credit card information private and separate from that of each artist. You'll be able to make submissions on your card on behalf of the artist and the artist can separately make submissions and pay on their own. Neither the MUA holder nor the artist has access to view or edit the other's credit cards on file.
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| 3. Sign Up & Contact Information |
Why can't I sign up with the username and password I'm entering?
There are two reasons why you may have difficulty signing up or logging into your account. Either the username and password is already being used by another Sonicbids member, in which case you will need to select different login information to register, or your Internet browser settings for Cookies and JavaScript are not enabled. It is essential for Cookies and JavaScript settings to be turned on in order for Sonicbids to recognize and save information and changes in your account and EPK. Most Internet browsers will allow you to enable settings for Cookies and JavaScript in the "Preferences" or "Internet Options" sections.
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Do you share or sell email addresses or other contact information?
Absolutely not. We do not sell or trade email addresses, and we do not send spam. We take the privacy of our members very seriously, and we never distribute contact information to any third party.
We utilize your contact information to send you Sonicbids-related gig listing alerts and newsletters, and you can opt out of those by updating the preferences in the "Edit Profile" section of your account. It is your choice whether or not you'd like to receive those messages.
Promoters to whom you've made "Drop Box" submissions will receive your contact information and viewers of your EPK will be able to contact you through the EPK, but we do not sell or otherwise distribute your contact information.
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Is my credit card and personal information kept private?
Absolutely. Keeping your credit card safe and personal information private is critical to what we do. Our credit card process is encrypted via 128-bit SSL certificate to ensure that all of your personal information is kept completely private.
Promoters to whom you make submissions and viewers of your EPK will be able to contact you, but we do not sell or otherwise distribute your contact information.
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| 4. Building & Editing Your EPK |
4.1. Media Files & EPK Content
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How often can I update my EPK?
You can update your EPK as often as you want! Unlike a physical press kit, you'll be able to edit your EPK and distribute it as much as you like without incurring printing or replication costs. Plus, if you've already emailed your EPK before making changes, your recipients will automatically have access to the updated version.
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I've entered information into my EPK, but it's not showing up. Why?
There are two reasons you may be having difficulty saving the information into your EPK:
(1) Your Elevator Pitch is longer than 300 characters. Your elevator pitch must be less than 300 characters or you will not be able to save the basic information in your EPK. A character is a letter, number, space or symbol.
(2) Your Internet browser preferences do not have the settings for Cookies and JavaScript turned on. Blocking any one of those will interfere with your ability to use the site, and you will need those enabled in order to save changes to your account.
No matter the difficulty, we recommend saving your EPK text into a separate offline document. Then you can copy and paste each section to your EPK one at a time. Save your text changes as you enter it in each section by clicking the "Save Changes" button at the bottom of the page.
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How many MP3s, lyrics, photos, videos, and other media files can I upload into my EPK?
If you have a Standard EPK subscription, you can upload up to 25 MB worth of MP3s, 10 sets of lyrics, 10 photos including 1 high-resolution print-quality image, and 10 press reviews into your EPK. If you have a Supersonic EPK subscription, then you can upload up to 60 MB worth of MP3s, 30 sets of lyrics, 10 photos including 5 high-resolution print-quality images, 1 video (up to 100 MB in file size and no more than 10 minutes in running time), 10 press reviews, and 1 PDF file of a contract rider). Supersonic members can also use our dynamic Stage Plot tool to give promoters an even better idea of what your performances are like.
You can change the media files in your EPK as often as you like, and viewers will always see the latest version. You can also make a song and lyric submissions for "Promoter Drop Box" gig listings even if the songs and lyrics are not in your EPK.
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How can I create MP3s of my songs from a CD? Where are my MP3s located on my computer once I create them?
To create MP3s from tracks on a CD, you will need an MP3 ripping program, which you can get for free online. We recommends using iTunes, which you can download at www.itunes.com.
To use iTunes, begin by opening the program and following these steps:
- Put your CD into your computer. It should automatically open in iTunes and list the tracks on your CD.
- Check the boxes adjacent to the tracks you wish to convert to MP3 (Reminder: you can upload 25 MB of MP3s into a Standard EPK and 60 MB of MP3s into a Supersonic EPK with no restriction on the number or size of MP3s.).
- Open your iTunes "Preferences" (located under either the "Edit" menu or the "iTunes" menu.
- Click on the "Import" tab. If you are using iTunes version 5.0 or later, the "Import" tab is located under the "Advanced" tab.
- Select "128 kbps" as your bitrate (this controls the quality and file size of your MP3s), and select "MP3 Encoder" in the "Import Using" menu.
- Click on the "Advanced" tab to view the location of the folder in which your MP3s will be saved. You may change the location there as well.
- Click on "OK" to return to the list of tracks on your CD.
- Click on the "Import" button located in the top right corner of the iTunes window. This will convert your files into MP3s (the process may take a few minutes). The MP3s will be located in the folder listed under the "Advanced" tab in your iTunes "Preferences."
- If your MP3s are too large, lower the file size by returning to the "Import" tab in iTunes "Preferences," lower the bitrate (kbps), and re-rip the files by reselecting the tracks and clicking on the "Import" button again.
If you are having trouble converting your songs into MP3 format, write to us here, and we may be able to help further.
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What is the largest file size my MP3s can be? How do I reduce the file size of my MP3s?
Your MP3 files can be as large as your subscription will allow. Standard subscriptions include 25MB of storage and Supersonic subscriptions include 60MB of storage. If you would like to decrease the size of your MP3 files, you can re-rip them at a lower bit rate. If you are using iTunes, return to the "Import" tab in iTunes "Preferences," lower the bitrate (kbps), and re-rip the files by reselecting the tracks and clicking on the "Import" button again. If you are using MusicMatch, return to the "Settings" section in the MusicMatch "Options" menu, lower the bitrate (kbps), and re-rip the files by reselecting the tracks and clicking on the "Start" button again.
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When I'm uploading an MP3, what is the difference between selecting "Full Song" and "Sample" as the "Audio Type?"
The "Audio Type" information is strictly for record-keeping, and does not affect the way your song appears or is accessed in your EPK. Selecting "Full Song" indicates that you are uploading an entire song track, while selecting "Sample" indicates that you are uploading only a portion of a full song. Selecting "Sample" will not create a sample of your MP3.
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Why am I having trouble playing audio files?
Make sure that the file you uploaded was a valid mp3, and that you have Macromedia Flash installed in your web browser.
If the songs still aren't playing correctly in your EPK, send an email to us via the Support Center with a description of the problem and the following details about your computer so we can look into it further for you:
- PC or Mac
- Operating System (ex. Windows XP, Mac OS X)
- Internet Browser (ex. Internet Explorer, Netscape, Safari)
- Media Player (ex. iTunes, MusicMatch, Windows Media Player)
- Which link wasn't working ("Stream" or "Standard")
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What are the different video file formats I can upload into my EPK? Why am I having trouble uploading my video?
Sonicbids supports the following file formats for uploading video:
- Windows Media (WMV)
- QuickTime (MOV, QT, QTF)
- MPEG1 or MPEG2 (MPG, MPEG)
- Audio Video Interleave (AVI)
If you are having difficulty uploading a video into your EPK, check to make sure that the running time of the video is less than 10 minutes, no larger than 100 MB in file size, and that the file is in one of the acceptable formats. You should be able to find out which format your file is by highlighting the file on your computer and selecting "Properties" or "Get Info."
You can also try viewing the video from a second computer before uploading to make sure it's playable from different locations. If you're unable to play the file, try converting the video into another one of the acceptable formats and upload it again. Sometimes all it takes is a second try.
For more suggestions on how you can reformat your existing video, we recommend visiting www.videohelp.com.
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What is the largest file size and running time my video can be? How do I reduce the file size of my video?
Supersonic account holders can upload a video up to 100 MB in file size and no more than 10 minutes in running time. In order to reduce the file size, you will need to compress the video using a digital video editing program, and the process will be different depending on which one you use. For information on the various programs and more help on how you can edit your existing video accordingly, we recommend visiting www.videohelp.com.
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What can I do if there is no sound in my video on my EPK?
Your EPK will post audio in your video the way it was received during the upload. It is possible that the program you used to convert your video to a digital format only allows the audio to play on the computer you used during the conversion process. You can usually fix this problem by deleting the video from your EPK, reconverting the original file to a different type of video format (for instance, if you tried MPG the first time, try WMV this time), and re-uploading the new file.
Try viewing the video from a second computer before uploading to make sure it's playable from different locations. If you are still having difficulty getting the audio to come through on the video in your EPK, we recommend visiting www.videohelp.com for more suggestions.
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Where can I find additional digital video help or suggestions?
A good resource for information on working with digital video is www.videohelp.com. You can visit that site and search by keyword to find information on what you'd like to do with your video files.
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What format do you accept for photos? What is the largest photo file size I can upload into my EPK? How do I reduce the file size of my photos?
You can upload photos if they are in one of the following file formats:
- JPG
- GIF
- TIF
- BMP
- PSD
The dimensions of the photos in your EPK gallery can be up to 350 x 350 pixels. That is, the widest it can appear is 350 pixels, and the tallest it can appear is 350 pixels. The dimensions of your "Main Photo" can be up to 170 x 170 pixels. If the dimensions of your photo are greater than the maximum, you can still upload them, but each will be automatically scaled down proportionally to fit the size requirements.
If you are scanning photographs, you should scan at a resolution of 72 dpi for the web. If you scanned a full size 8x10 (inch) photo, you most likely will need to resize the image to fit the dimension limits. If scanning a high-resolution photo, scan at a resolution of 300 dpi for the web.
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What programs can I use to edit or improve the quality of my photos? How do I reduce the file size of my photos?
If you need to edit your image files, you will need a digital photo editing program. You can use Adobe Photoshop, PhotoDeluxe, or Paint, or a variety of other photo-editing software programs. To improve the quality, open an image file in the photo editor and "Save for Web" at a higher resolution (dpi). If the file size is over the limit of one MB, you can reduce it by lowering the resolution or shrinking the dimensions, and then saving the file "for Web."
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What is a high-resolution photo? How do I upload it? What can I use it for?
A high-resolution photo is a print-quality photo that can be larger than the other images in your gallery in file size and dimensions. The high-resolution photo can have a lot of detail and a much clearer image than the other photos.
Standard EPK memberships can include 1 high-resolution print-quality image in their photo gallery. Supersonic members can include up to 5 (upgrades can be made at any time in the "My Membership Info" section of your account). Upload high-res images the same way you upload your other gallery photos under the "Media Files" tab in the "Edit My EPK" section of your account. After you click on "Add Image Files," make sure to check the option which reads, "Yes, save a high-res version."
There are many benefits to having a print-quality high-resolution photo in your gallery. Upload a tour poster or flyer to save you from having to email a large file to each member of your street team or spending money on postage for hard copies. Send your EPK instead and have them print out the high-resolution version. Upload a press photo that's print-quality ready for use in a newspaper or magazine article. Your EPK viewers can also use it as the source file for editing into their own web and graphic-based projects. Again, see the "My Membership Info" section of your account for Supersonic upgrade instructions.
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Why aren't my photos updating on the EPK?
If you've successfully uploaded photos but they are not appearing in your EPK correctly, try clearing the cache on your Internet browser or logging out and logging back in. Your browser might just need to refresh. You will not be able to upload photos if they are not in one of the acceptable upload formats (JPG, GIF, TIF, BMP, or PSD). To check the file type of your images, find the file on your computer's hard drive, highlight it, and then select "Properties" or "Get Info" from your menu options. You can only upload up to 10 pictures in your photo gallery (including high-resolution photos).
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How do I sort or change the order of the MP3s, lyrics, photos, and press reviews in my EPK?
To change the order of the media files in your EPK, click on the small red arrows next to each song you have uploaded in the "Media Files" part of the "Edit My EPK" section of your account. You'll be able to move them up or down in the order you'd like them on your EPK.
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Can I send my MP3s, lyrics, photos, videos, and other media files to Sonicbids to upload for me?
Sonicbids can provide upload services for your media files, but remember that you have full control over managing, updating, and editing your EPK at all times. It's your tool to promote your music, and being able to manage your EPK is a valuable skill. Learning to work with it on your own can only help you take positive steps toward your music and career goals!
Sonicbids is committed to keeping you in charge of your own EPK, but if you need help with the uploading process, reach us via the Support Center to get tips on how to do it yourself or to ask for our upload rates.
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How do I add a link on my website to my Sonicbids EPK?
You can add a dynamic link on your website to your EPK by going to the "Promote My EPK" section of your account. You will have three choices on what your link will look like: (1) text only, (2) logo with white background and text, or (3) logo with black background and text. We'll automatically generate HTML code that you can copy and paste directly into your website to embed a link to your EPK there. Alternately, you can post the EPK URL on your site.
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Can I embed my Sonicbids calendar into my own website? How can I customize the look of my EPK calendar on my site?
Yes, you can embed the calendar dates that you have input into your EPK directly onto your website. You don't have to waste time uploading dates in multiple places. Log into your account, select "Promote My EPK," and then click on the "Calendar Module" tab. Select the "Get HTML Code" button. Copy the code and paste it into the code on your website where you'd like the calendar to appear, and it will appear on your site! Any performance dates you add to your Sonicbids calendar will automatically update on your site as well.
You can also select "Customize This Calendar" to change the dimensions, colors, fonts, and other characteristics of how the calendar appears on your site. If you've embedded the calendar in your site using the HTML code, changes in this section will also automatically update on your site as well. Make changes and update your calendar whenever you want.
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How do I upload multiple gig dates into my calendar?
If you currently keep your calendar dates in a spreadsheet or table, you may be able to enter multiple dates at once into the calendar section of your EPK. To do this, must have your list of gigs in a specific format and saved as a CSV (comma separated value) file, which you can open as an Excel spreadsheet. You can download a sample CSV template in the correct format under the "Calendar" tab in the "Edit My EPK" section of your account.
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What is an EPK URL? What is my EPK URL?
The EPK URL is the direct text link to your EPK. The default setting for your EPK URL is http://www.sonicbids.com/ followed by the name of the artist in your account (letters and numbers only), and you can update it in the "Edit My EPK" section of your account. You can select anything comprised of letters and numbers to follow http://www.sonicbids.com/ as long as it isn't being used by another Sonicbids member.
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4.2. Managing Your Subscription & Account
How do I change my password, username, address, and other contact information in my account?
You can update your login information, address, genres, website, and email preferences by going to the "Edit Profile" section of your account. Make sure to click the "Save Changes" button if you make any changes.
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What is the difference between a "subscription" and a "submission?"
A "subscription" is a renewing Sonicbids membership that lets you promote your music and build relationships through the creation and distribution of an EPK. The subscription allows you to update the EPK at any time, send the EPK via email, connect with other members in the "Community Forum," and gives access to the "Promoter Drop Box," where you can find specific gig listings to which you can make submissions. A "submission" is the act of sending your EPK or song(s) to a specific gig listing which a promoter will then review for consideration and possible selection.
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Will I receive a receipt of the payments I make for my subscription?
Yes. A receipt will be sent to the email address in your account profile each time there is a charge on your account. Additionally, you can view your subscription terms and make any upgrades in the "My Membership Info" section of your account.
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How can I cancel my subscription? How can I prevent my account from renewing?
To cancel your subscription and keep it from renewing, log into your account and select "My Membership Info." Click on the link to cancel at the bottom of that page. Follow the steps there to cancel. Your account will remain active for the remainder of your subscription term. Upon expiration, the account will deactivate and your card will not be charged for a renewal. You will be able to reactivate your subscription whenever you like.
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What is the Supersonic EPK? What's the difference between a Standard EPK subscription and Supersonic? Can I upgrade?
The Sonicbids Supersonic EPK offers everything in a Standard EPK but includes additional tools and media space that are not included before you upgrade.
The Standard EPK includes space for your biography, discography, band lineup, elevator pitch, 10 photos in the photo gallery (plus 1 more for the main artist photo), 25 MB of MP3s, 10 sets of lyrics, press and media reviews, basic performance requirements, set list, and calendar performance dates. You also have access to the "Promoter Drop Box" to make submissions directly to promoters with specific gig listings, the "Community Forum" to interact with other promoter and artist members, and the "Email My EPK Out Now" tool to distribute your EPK whenever you want to anyone with an email address.
With a Supersonic EPK, you can upload a video file (up to 100 MB in file size and no more than 10 minutes in running time), 35 additional MB of MP3 storage (for a total of 60 MB of MP3 storage) and 20 additional sets of lyrics (30 in all), a high-resolution print-quality image file into the photo gallery, and a PDF of a stage plot or contract rider (in the basic requirements section).
The Supersonic EPK costs less than $1 per week in addition to your standard subscription, and you can upgrade at any time in the "My Membership Info" section of your account at a pro-rated amount based on how much time you have left in your current subscription.
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Can I set up my account so someone else receives Sonicbids emails and daily gig listing alerts?
Sonicbids daily gig listing alerts will be sent to the Primary Account Holder email address you have in your profile, but you can forward any gig listing alert you receive to anyone else you like. When you receive an alert there will be a link at the bottom of the message that asks if you'd like to forward it to a friend. The link will take you to a Sonicbids page where you can enter up to 25 email recipients and include your own personalized message.
Anyone with an email address can sign up to receive periodic extra-special announcements from Sonicbids by entering it in the "Get Email Alerts" section underneath the Spotlight artists on the right-hand side of the home page.
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Do you send genre-specific emails? How do I find events and gig listings specific to my genre or location?
If you'd like to find events and gig listings specific to your genre and/or locale, you can use the search tool in the "Promoter Drop Box" to enter key words that will target specific results. From time to time, we also send out genre- or location-specific notices.
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How do I remove myself from the email newsletter list?
If you want to stop receiving Sonicbids emails, log into your account and select "Edit Profile." You'll find the email list options near the bottom of the page. Remove the check from the boxes which read "Send me the Sonicbids Artist Newsletter and Quick Tips" and "Send me Gig Listing Alerts." Make sure to click "Save Changes" if you make any updates.
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Is there a multilingual option/function for my EPK?
We do not currently offer an automatic multilingual feature for the EPKs. If you plan on sending your EPK to recipients who are not English speakers, you can organize your EPK in such a manner that would be appropriate for them. For example, you could enter your biography in more than one language. You could also enter all information into your EPK in one language and include a note which reads that you are multi-lingual (specify which languages) if anyone wants to contact you directly.
We are committed to making the EPK the common global language for musicians and promoters, so if you have other suggestions on how to address recipients in multiple languages, please share them by writing to us via the Support Center.
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Can I have more than one EPK for the same artist?
Yes. Each artist's account is assigned just one EPK. If you'd like to have more than one EPK for the same artist, you'd need to create an additional artist account for that. If you decide to do that, you may want to consider creating a "Multi-User Account" (MUA) to control all your artist accounts and EPKs with just one login.
The MUA is best way to manage more than one EPK. With an MUA, you'll be able to build a number of EPKs and manage them all from one account. Starting an MUA itself will not cost any additional fees, though you will be responsible for the cost of each EPK subscription.
Start at Sonicbids, but don't log into your account. Select the "Sign Up" tab at the top of the page. On the sign-up page, enter your e-mail address, then select "I want to create an EPK." Where it reads, "I am a:," select anything except "artist/band member" (that would just create another individual EPK).
Complete the signup process, and then you will be able to build multiple EPKs from within that account. You won't be able to attach any existing EPKs yourself, so once the MUA is set up, let us know, and we'll attach the current EPKs to that account for you. With an MUA, you'll be able to email out your entire roster (or portions thereof) at once.
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Who pays for the subscription and submission charges of an artist EPK on a "Multi-User Account" (MUA)?
The subscription and submission fees for an EPK in an MUA can be paid for by either the Multi-User or the artist. If you'd like to cover the cost of the subscription for the artists, you can set each artist account to access the card on your MUA profile for subscription charges.
One benefit for having an MUA is that you can keep your credit card information private and separate from that of each artist. You'll be able to make submissions on your card on behalf of the artist and the artist can separately make submissions and pay on their own. Neither the MUA holder nor the artist has access to view or edit the other's credit cards on file.
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How do I activate the artist account(s) in my "Multi-User Account" (MUA) roster?
Log into your MUA and click on the name of the artist that you wish to activate. Then click on "My Membership Info" and select a subscription plan to activate the account.
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How do I add or remove an existing EPK to my "Multi-User Account" (MUA)?
A Multi-User can request to add or remove an existing artist EPK from the account roster, by emailing us via the Support Center. Please include the username for both the EPK account and your MUA. Only the account holder can request to add or remove EPKs to an MUA roster. If the EPK is under a different account holder's name, please have that person send written confirmation in order to attach it to your MUA. Please do not send passwords via email.
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Does the EPK work only for Musical Acts?
No. Though a majority of Sonicbids members are performing musicians, you can customize it to fit your act's needs. Writers, composers, speakers, booking agencies, and labels also use the EPK to promote their work. If, for example, you are a stand-up comedian, you can use the audio section to upload clips of your comedy act instead of songs. Simply use your creativity!
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| 5. Utilizing Your EPK |
5.1. Emailing Your EPK
How do I email my EPK? Who can I send it to? What exactly am I sending?
The best way to distribute your EPK is via the "Email My EPK Out Now" tool in your account. There you can enter the recipients' email addresses (up to 25 at once), include an individualized message, and click "Send" to distribute the EPK. Your recipients will receive a dynamic HTML-based message with the front page of your EPK embedded on it. Clicking on any one of the EPK links will open up the full EPK for your recipients. Try it by sending it to yourself first!
You can send your EPK as often as you like to anyone with an email address without wasting money on CD duplication, supplies, and postage. Send it to venues, bookers, A&R reps, promoters, and anyone else to make initial connections and build relationships. Use this tool to book tours (we've seen them book entire international tours using this tool alone).
You can update your EPK whenever you want and your recipients will always have access to the latest version. The "Sent Items" tab in the "Email My EPK Out Now" section will keep a record of everyone to whom you've sent it over the past three months.
If you'd like, you can also send your EPK URL in a personal email. Your EPK URL is located at the bottom of your account pages, and it is usually www.sonicbids.com/ followed by the name of the artist. You can change your EPK URL in the "Edit My EPK" section of your account.
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What are the benefits of emailing my EPK?
For starters, you'll save truckloads of CDs and promo material from going to waste and you'll spare yourself all those boring trips to the neighborhood post office. Your Sonicbids EPK is literally an online version of a professional promo kit complete with music, bio, photos, etc., that you can email out to anyone, anywhere, at any time – and at no added cost (try that with a "hard-copy" press kit). With a Sonicbids EPK, you can say goodbye to wasted time, wasted leads, and wasted CDs, and you'll say hello to more contacts, better impressions, and improved efficiency. Save money and be a hero to the environment!
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Do music promoters still prefer a regular press kit to an EPK?
In most cases, no. The EPK is becoming the standard by which music promoters make their artist selections. In fact, promoters that offer specific gig listings in the "Promoter Drop Box" have selected to use Sonicbids as their exclusive online submissions platform.
Promoters like EPKs because they are easy to review and organize. Not only does it save time for the promoters when making their selections for events and gig listings, but it also facilitates correspondence with artists. Most promoters who ask for a press kit don't need a physical one, and even if there are still some instances where a promoter requests a conventional press kit and promo CD, you can save time and money over duplication and postage fees by making your initial contacts by emailing your EPK first.
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Do you have a listing of A&R contacts or promoters? Will you send my EPK to your list of A&R contacts?
No. Sonicbids is not a database of contact information. The EPK will only grow your career if you use it. It is up you to find the contacts you want to review your EPK and to send it to them. The EPK is your platform to distribute and promote your music, and your membership will be exactly what you put into it.
Instead of providing you with a list of A&R Contacts, we provide you with direct submission gig listings that include among others, A&R. You decide which gig listings you submit to. Check your account's "Promoter Drop Box" often to view the current available gig listings.
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Can I keep a record of the EPKs I've emailed?
Yes, Sonicbids does it for you! To view the email addresses of everyone to whom you've sent your EPK over the past three months (along with the personal message you sent them), select "Email My EPK Out Now" and then click on the "Sent Items" tab.
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When I email my EPK, why are some people not receiving it?
It is possible that a recipient has an email client which is set to filter out certain types of messages. It is always a good idea to copy the message to your own email address as well and to follow up with your recipient to make sure that person has received it. If your recipient is having difficulty with it, you can also try sending a personal email from your own email client to someone and include your EPK URL, which is listed below your account menu (usually www.sonicbids.com/ArtistName).
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5.2. Submitting Your EPK
What is the "Promoter Drop Box"?
The "Promoter Drop Box" is a listing in your account of music promoters with specific performance, contest and licensing gig listings. These promoters are using Sonicbids as their exclusive online submissions platform because they know they can find unique and world-class talent in the membership.
These promoters include some of the world's biggest music events, conferences, live showcases, festivals, and a rapidly growing list of venues, contests, and song competitions. All active accounts have access to make submissions to "Promoter Drop Box" gig listings.
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Where can I find a specific gig listing? Can I search the "Promoter Drop Box"?
All specific gig listings are posted in the "Promoter Drop Box" section of your account, and you can sort the listing there alphabetically, by submission deadline, or by price. Use the "Search" bar located at the top of the "Promoter Drop Box" to search on keywords or by category of gig listing. Search on a genre or geographic location, and the "Promoter Drop Box" will display every event which includes those in its description.
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Can I send a link to a "Drop Box" gig listing to other people via email?
Yes. Sonicbids sends out daily gig listing alerts via email. If you ever want to make sure someone else gets it, too, click on the link at the bottom of the message that asks if you'd like to forward it to a friend. The link will take you to a Sonicbids page where you can enter up to 25 email addresses to send it and include your own personalized message. You can also copy the URL (website link) of a "Drop Box" and paste it in the body of email you send.
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I see that there are submission fees next to each "Drop Box" listing. Are these fees that Sonicbids charges?
No. The promoters, not Sonicbids, charge the fees that you see in the "Promoter Drop Box." Many gig listings such as song contests and music conferences charge a standard application fee to review your music regardless of how you submit (online or by mail). The fees listed on Sonicbids are not a penny more than if you were to send your physical kit through the mail accompanied by a check for the state amount. Our policy is that as a musician member of Sonicbids, you pay the same fee to submit online as you would if you were to send your promo kit by mail – the difference is that you save on postage and material costs. Plus, you can edit and update your EPK whenever you want at no additional cost, and the promoters will always have access to the latest version.
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I see submission fees for gig listings that normally don't charge application fees. What's this?
You will see some gig listings in your "Promoter Drop Box" that normally don't have submission fees (such as venues) listing on Sonicbids with a small charge ranging from $2 - $10. The fee is entirely up to the discretion of the promoter and it's almost never more than the cost of sending a physical promo kit by mail (if you figure in the cost of CD duplication, kit supplies, and postage fees). These fees are charged for two reasons:
(1) Submission fees which go directly to a promoter can be redistributed to promote events and get artists paid instead of wasting money on postage with no guarantees that a submission will ever be delivered, seen, or reviewed.
(2) Promoters use Sonicbids because it has made the process of intelligently reviewing kits and artists much more efficient. The EPK has leveled the playing field for artists during promoter decisions. Having a free "Drop Box" would remove the critical barrier of entry for artists, and promoters would get deluged with tons of inappropriate submissions (i.e. heavy metal artists submitting to a folk venue), making it difficult to select appropriate artists. A nominal barrier of entry fee acts as a safeguard for the artists who really should be considered for each particular gig listing.
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How much does it cost to make a submission to a gig listing?
The cost of each submission will vary. Submission fees are set by the promoters, and are designed to be at or less than the cost of entering and sending in a physical press kit by mail for consideration. The cost for each submission will be listed with the gig listing description in the "Promoter Drop Box."
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Are there any free drop boxes?
No. Each specific gig listing listed in the "Promoter Drop Box" will have a fee, set by the promoter, to make a submission. We work with each promoter to keep the submission fees at or below what it would cost to make a submission with a physical press kit by mail.
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Are submission fees included in my membership?
No. Submission fees are not included in your membership.
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Does my submission guarantee that I'll be selected?
No, your submission does not guarantee that you will be selected. It does, however, guarantee that you will be considered by the promoter for the gig listing.
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Does my submission to a "Promoter Drop Box" get me tickets to the event?
It depends. This will vary from promoter to promoter. Usually, the gig listing description will include this information. If you'd like to double-check with the promoter, feel free to contact them directly (unless otherwise requested).
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Will I receive a receipt of the payments I make for my submissions?
Yes. A receipt will be sent to the email address in your account profile each time there is a charge to a credit card on your account. Additionally, you can view the history of your submissions by clicking on the "My Submissions" tab in the "Promoter Drop Box."
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Can I write off Sonicbids subscription and submission charges on my taxes?
Yes. All submissions you make through Sonicbids, along with the payments on your Sonicbids subscriptions, are tax deductible as a business expense.
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Are there other ways to make submissions to gig listings other than through the "Promoter Drop Box?"
Sometimes a promoter will accept physical press kit submissions by postal mail, but Sonicbids is the exclusive online submissions platform for every gig listing listed in the artist "Promoter Drop Box." Submission fees for all of the gig listings are generally at or below what it would cost to send and submit a physical press kit by mail, and the submission will never get lost in the mail or accidentally get placed in the trash (submissions are automatically received in a promoter's Inbox).
Submitting through the "Promoter Drop Box" will insure that the submission fees will go towards promoting the event or getting the selected artists paid (rather than being wasted on postage). Promoters who open gig listings for submissions will review every submission they receive through the "Promoter Drop Box."
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If I'm selected for a gig listing through my "Drop Box" submission, will I get paid?
It depends. Some gig listings compensate artists for expenses or based on draw, but it depends on the event, venue, and promoter. If the gig listing specifically offers compensation, it will be detailed in the "Drop Box" event description. We encourage you to correspond directly with promoters (unless otherwise requested) for a clarification of compensation or with other questions you have about their gig listings.
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Who should I ask when I have a question about a specific gig listing?
Sonicbids can help with submission-related questions, but it is best to direct gig listing-specific inquiries to the promoter itself. The promoter, not Sonicbids, is offering the gig listing. Remember that your submission is an opportunity to build a relationship with a promoter as well as a way to get considered for a specific event. A website address will always accompany a "Drop Box" description, and you can find promoter contact information there.
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How can I find contact information for a promoter?
Each "Promoter Drop Box" description will include the website address for the promoter or gig listing. Visit the site to find the contact information.
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How many songs can I submit for a song contest?
It depends on the contest itself. Some promoters run contests that accept only one song submission, but others may accept unlimited submissions. This information will be listed in the contest's "Drop Box" description, so make sure to check for that prior to making any submissions.
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Do I have to have my songs in my EPK to submit them to a song contest? Do I have to build my EPK if I am only submitting a song or lyrics?
You do not have to have your songs in your EPK to submit them to a song contest, but we strongly encourage you to build your EPK with appropriate artist information even if you are only submitting a song or lyrics.
During the submission process you will be given an option to upload a song that's already in your EPK, or to submit a song that's not. Song submission gig listings do not require you to have the song that you're submitting in your EPK. Promoter will always have access, however, to the latest version of your EPK and may want to find more information about you by viewing it.
You may want to contact a promoter directly before making a submission to ask for more information on their review process.
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Can I change the song I submitted to a song contest?
Once you have made a song submission to a contest "Drop Box" gig listing, you will not be able to change the song that you are submitting for consideration. Since the promoter may be reviewing your song at any time after you send it to them, they may have already listened to it by the time you'd like to change it. You can, however, change the songs in your EPK at any time. If a promoter is reviewing the EPK itself, they will have access to the latest version and the latest song updates.
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Can I change the answers I've made on my submission?
Once you have made a submission to a drop box gig listing, you will not be able to edit your answers to the questions yourself. A promoter may review your submission at any time after you make it. Do your best to make an accurate submission. You can update or change your EPK at any time, and the promoter will always have access to the latest version.
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I submitted to the wrong gig listing. Can I switch it?
Once you have made a submission, you will not be able to switch it to another. The name of the gig listing is listed directly next to the submission purchase button, so make sure to check that it is the correct "Drop Box" before making your submission. You can always update your EPK to make it more appropriate for the promoters to whom you're submitting.
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I made a submission but I haven't built my EPK yet. How do they get the completed EPK? Do I need to submit again?
No need to worry. You don't need to make another submission. Your EPK is automatically updated whenever you make any changes to it. This means that any promoter that views your EPK will always see the latest version. But since the promoter could be making their reviews at any time, you are strongly encouraged to build your EPK immediately and to update it frequently.
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How do "Drop Box" promoters view EPK and song submissions through Sonicbids?
When you complete a submission for a particular gig listing, the EPK is entered into a promoter's email-style inbox. The promoter logs in and is presented with an organized list that gives them access to open and review the EPKs and song submissions of those artists.
The promoter can review each submitting band's EPK, view contact information and submission answers, make notes, and sort submissions according to preference. They can also use the Sonicbids Status Manager tool to inform artists of their selection status directly within their accounts.
The review process is made convenient for each promoter, much like editing the EPK is for an artist, but selection criteria may vary from one to the other. The best way to find out more about a promoter's review and selection process is to contact the promoter directly (unless they have specifically requested otherwise).
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How do I know that promoters are reviewing my submission?
All promoters with "Drop Boxes" are contractually obligated to "review" each and every submission. If the promoter is using the Sonicbids Status Manager, then you will be notified of your selection status within the "My Submissions" section of your "Promoter Drop Box" (you will receive an email when the status is updated). It is a good idea to contact a promoter directly (unless otherwise requested) before making a submission to find out more about its specific review and selection process.
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Why haven't I heard back from the promoter about a submission I've made?
There are a number of reasons why you might not have heard back from a promoter. It is possible that the promoter wants to allow for more time to properly review submissions or received more submissions than they originally expected. In either case, it doesn't mean that the promoter won't get back to you.
A promoter may also have chosen not to utilize the Sonicbids Status Manager. It doesn't mean that they aren't planning to inform artists of their selections, but that they have selected to use their own methods to do so. Whatever the case, you should feel free to follow up with the promoter directly (unless otherwise requested) to reiterate your interest in their gig listing and to let them know you're still waiting for a response. The website of the promoter or gig listing is always included in the description in your "Promoter Drop Box."
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Is there a list in my account of the submissions I've made?
Yes. You can view the submissions you've made on your account by selecting "Promoter Drop Box" and clicking on the "My Submissions" tab at the top of the list. "My Submissions" will show you everything to which you have successfully submitted. You should also receive an email confirmation receipt whenever Sonicbids processes a charge to your credit card.
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5.3. Promoter Drop Box & Getting Spotlighted
Does Sonicbids select the bands that appear in events posted in the drop box?
No. Sonicbids does not make the decisions for the talent promoters. Sonicbids acts as the submissions platform for a global community of artists to deliver their EPK and music to a worldwide community of music promoters in a simple, efficient, and inexpensive way. We neither select nor encourage promoters to select particular artists. Sonicbids is the conduit by which promoters and artists connect.
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What does the circled green checkmark in the "Promoter Drop Box" mean?
This icon means that the promoter for that gig listing has elected to use the Submission Status Manager. By clicking on that symbol you can see what date the promoter plans to notify artists of their selection status.
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What is the Status Manager?
Sonicbids offers promoters a tool called "Status Manager" which they can use to inform artists of the status of the submission. Promoters using the Status Manager have made a commitment to notify all submitting artists of their selection status by a predetermined date. All drop box gig listings using Status Manager are indicated in your "Promoter Drop Box" by a circled green checkmark to the right of the gig listing title. Click the icon for details as to when this promoter is planning to inform artists of their selections.
You can check your status at any time by clicking on "Promoter Drop Box" from your account page and then clicking on the "My Submissions" tab. If the gig listing you submitted to has opted to use the Status Manager your submission status will be an orange link. Click the link to read complete details from the buyer. Each time the status of one of your submissions has been updated you will also be notified via email.
Events that do not use the Status Manager have selected to use their own methods to inform artists of their selections. If you have any questions regarding notification schedules, it is best to contact the promoter directly, unless otherwise requested.
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What does the submission "Status" mean in the "My Submissions" section of my "Promoter Drop Box?"
The "Status" in the "My Submissions" section of your "Promoter Drop Box" will read one of five things:
- In Review means that the promoter is using the Status Manager to notify artists of their selections, and that their staff has received your EPK and is still considering it. Click on the green circled checkmark next to the event name in your "My Submissions" page to see when they plan on notifying you of your final selection status. Click on the "In Review" link to get more basic information
- Standby means that the promoter staff likes what they've heard and you may have passed on to the next round of selections. They will be updating you when they make their final decision directly through the "My Submissions" section of your account, and you'll receive an email when that has been updated. Click on the "Standby" link to read more from the promoter
- Selected means that you have been selected for this event or gig listing. Instructions for your next steps can be found by clicking on the "Selected" link to get more information from the promoter
- Not Selected means that the promoter has decided not to select you for that particular gig listing. Even if you're not selected for a particular event, a lot of promoters choose to provide valuable feedback on your submission and may even keep your EPK on file for other projects they're working on. Keep in mind that your submission is an opportunity to build a relationship even if you aren't selected, so click on the "Not Selected" link to read more from the promoter.
- Submitted either means your submission was made before our Status Manager was put into place, or the event to which you've submitted has elected to notify artists using their own means rather than use the Status Manager. No worries, your EPK has been submitted, received, and will be evaluated by the promoter staff. It is recommended that you follow up directly with the promoter (unless otherwise requested) with any questions.
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Will promoters let me know if I am not selected?
It depends. If a promoter is using the Sonicbids Status Manager, that promoter has committed to notify all submitting artists of their selection status by a predetermined date. If you are not selected by a promoter using the Status Manager, your status in the "My Submissions" section of your "Promoter Drop Box" will read "Not Selected." You can click on that link to read a message from the promoter.
If a promoter is not using the Status Manager, it doesn't mean that they won't let you know if you are not selected, but rather that they will use their own methods. If you do not hear from a promoter about your status, you are encouraged to contact the promoter directly (unless otherwise requested). Feel free to reiterate your interest and inquire about your selection status as well as ask a promoter about their reviewing process.
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How do promoters that aren't using Status Manager notify artists?
Events that do not use the Status Manager have selected to use their own methods to inform artists of their selections. If you have any questions regarding notification schedules, it is best to contact the promoter directly, unless otherwise requested.
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How do I get in touch with the promoter that selected me?
The website of the promoter or gig listing will be listed in the "Drop Box" description, and you should be able to find contact information there. If you were selected for a gig listing and have not been able to contact the promoter, please write to us via the Support Center. Make sure to include the username on your account, the gig listing for which you were selected, and what steps you've taken already to contact the promoter. We may be able to reach the promoter to ask them to contact you.
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Does it help to submit close to the deadline or early when the drop box opens?
Some artists have said that they have better success with getting selected for gig listings when they make a submission as soon as the drop box is opened. Other artists have told us they've had better success when they make a submission closer to the deadline. From our experience, there is no difference on your chance of getting selected based on when your submission is made. What matters is the presentation on your EPK, your interaction with the promoter, and most importantly, your music.
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How can I get into the Spotlight?
We evaluate Sonicbids artist members based on the following: usage of their account; overall quality of their music and EPK; live activity (yet another reason to keep your calendar updated); and success stories. Think we should pay more attention to your music? Let us know! Keep your EPK up-to-date and use the "Email My EPK Out Now" tool in your account to send it to us at spotlights@sonicbids.com. We select four artists each week to spotlight on our homepage, which is viewed by every visitor to the site!
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How are the Sonicbids charts compiled?
The Sonicbids charts include the Top Viewed EPKs, the Top Events, and the Top Booked Artists.
- The EPK views are compiled based upon the previous week's activity. The most viewed EPKs are listed in order of views regardless of whether the EPK was opened by an email recipient, a visitor to an artist's website, or a fellow Sonicbids member. EPKs opened from the Spotlight section of our homepage, from the sample EPK section of our homepage, or from any chart listing page are not counted when charts are calculated. Each unique viewer counts as one "hit" (so there is no pumping up chart position by opening an EPK over and over). In order for a hit to count, a viewer must have cookies enabled in their web browser preferences.
- The Top Events are the most popular "Drop Box" gig listing pages from the past week's activity. Events with submission deadlines which have passed are not included.
- The Top Booked Artists tracks the most active touring Sonicbids members. Numbers are based on the total amount of performance dates listed in the EPK calendar over a six-month period beginning three months prior to today's date and ending three months after today's date (just another reason to keep your calendar up-to-date). Artists are listed in order of most calendar dates for that period. Please note: EPK calendars are randomly screened to verify tour dates.
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| 6. Community Forum |
How do I use the "Community Forum?"
To use the Community Forum, log into your account and select "Community." You'll be able to post in a variety of forum areas to take part in (or start) discussions on gig swapping, artist feedback, festivals, and more with other Sonicbids artist and promoter members from around the world.
Think of the forum as a unique networking tool. Connect, interact, and collaborate with artists and music promoters who are involved in the music industry at all levels. Chat with fellow musicians, event promoters, agents, managers and Sonicbids staff members!
Sharing your ideas in "Tips of the Trade." Post your accolades in a formal press release in the "Press Releases" section. Offer and receive feedback on specific festivals, venues, song contest, and other gig listings. Find artists in other locations to trade shows in the "Gig Swapping" section. Get feedback on ways to improve your music and EPK in the extremely popular "Get Feedback On Your Music" section. Even read about some best practices and reach Sonicbids' founder in the "Panos' Brew" section!
It can only help to exchange ideas with other Sonicbids members. Use the expertise of the other artists and promoters who post messages. Utilizing the "Community Forum" will not only introduce you to a lot if interesting people, but it can also help to build relationships and get you gigs!
It is an extremely open and welcoming forum, and we ask that you remain respectful and constructive with your posts. As an active member of our community, we look to you to be leaders in making sure that each thread and post on the forum serves to further the community discussion as a whole. If you're new to the board, take this quick tutorial.
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How do I respond to a "Community Forum" message?
At the top of each thread you can click on a link that reads, "Add a Reply." Enter the subject and body of your message and click on "Post New Message."
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| 7. Cancellations & Refunds |
How do I cancel any future renewals on my Sonicbids subscription?
To cancel renewals on your account, you must log into your account with your username and password, select "My Membership Info," and click where it reads, "If you'd like to cancel your account, click here." You will be taken through the cancellation process.
Canceling the renewals on your subscription will not deactivate your account. Your account will remain active throughout the remainder of your current subscription term. You will also remain on the Sonicbids email distribution list if you have the "Options" checked in the "Edit Profile" section of your account. Even if you cancel your subscriptions, your account will not disappear, though it will deactivate at the end of your current subscription. You will be able to reactivate your account at any time in the "My Membership Info" section.
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If my account is cancelled or deactivated, will my account disappear? Will I have to re-enter all the information if I re-subscribe?
No. Your account and all the profile information you've entered will always remain in the database. So if you'd like to reactivate your account at any point, log in with your original username and password, and then select a renewal plan in the "My Membership Info" section to reactivate it.
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Are there refunds?
No. Sonicbids does not issue refunds for submission or subscription charges.
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| 8. Privacy & Credit Card Information |
How do I enter or edit my credit card information?
If you are signing up for a new account, you will enter your credit card as part of the sign-up process. If you are currently signed up and need to add another card, log into your account and click on "Your Name's Credit Card." You can enter new information by clicking on "Add New Credit Card."
To ensure that personal information remains private, you will not be able to edit the card number of any previously entered cards, but you can enter new information and then delete the old. There must be at least one active credit card on the account to keep it active.
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Why can't I remove my credit card from my account? How do I change the credit card that receives charges on my account?
Because of the subscription nature of Sonicbids accounts, in order to have an active EPK, you must have a valid credit card on file. If you'd like to remove credit card information, there must first be another card entered into the account. Your card will be encrypted to protect your privacy.
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Is my credit card and personal information kept private?
Absolutely. Keeping your credit card safe and personal information private is critical to what we do. Our credit card process is encrypted via 128-bit SSL certificate to ensure that all of your personal information is kept completely private.
Promoters to whom you've made "Drop Box" submissions will receive your contact information and viewers of your EPK will be able to contact you through the EPK, but we do not sell or otherwise distribute your contact information.
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Do you share or sell email addresses or other contact information?
No. We do not sell or trade email addresses, and we do not send spam. We take the privacy of our members very seriously, and we never distribute contact information to any third party. We utilize your contact information to send you Sonicbids-related gig listing alerts and newsletters, and you can opt out of those by updating the preferences in the "Edit Profile" section of your account. It is your choice whether or not you'd like to receive those messages. Promoters to whom you've made "Drop Box" submissions will receive your contact information and viewers of your EPK will be able to contact you through the EPK, but we do not sell or otherwise distribute your contact information.
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| 9. Contact Us |
How do I contact Sonicbids for support?
| Support Center (Recommended for best support response) | |
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Sonicbids 500 Harrison Ave. 4th Floor Boston, MA 02118 |
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| 617-502-1388, available 10AM - 5PM ET (Boston, MA, USA), Monday through Friday | |
| 617-482-0516 |
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© 2009 Sonicbids Corporation. All Rights Reserved.